[5045A] Senior Digital Collaboration Engineer

Start date: October 2025
Clearance: NATO Cosmic Top Secret
Location: Braine L'Alleud, Belgium

Requirements:
• Experience in incident, change and problem management methodologies.
• Experience in service level management and continuous service improvement.
• Experience in Service Catalogue development and improvement.
• Extensive experience as line manager and provide evidence of having the ability of being a motivator and mentor.
• Minimum 3 years of experience managing vendors and vendor contracts.
• Proven experience in managing the processes resulting in architecture, design and deployment of complex Audio Visual solutions for all types of AV rooms including video walls, large meeting rooms, boardrooms, and video conferencing rooms.
• Familiarity with AV solutions from main vendors like Crestron,
• Extron, AMX and Televic.
• Familiarity with AV protocols and networking like Dante.

Desirable:
• Experience in programming AMX, Crestron and/or Extron control systems
• In-depth knowledge of business application technologies, platforms, and IT service management best practices
• ITILv4 Foundation Certification Prince2 Foundation Certification

Duties:
• Organize the work for the Audio Visual team in order to deliver the Audio Visual service in accordance with customer service agreements (SLA, SSP, etc.) across the customer and NATO AoR (including missions and exercises), ensuring the expected level of quality, security and support
• Plan, lead and monitor the implementation of the outsourcing and continuous service improvement initiatives
• Lead and monitor the Service Request, Incident, Change and Problem Management for the Audio Visual service adhering to ITIL best practices
• Participate in projects by representing and proving governance, guidance and mentorship on the Audio Visual Service component of the project, as required, to enable successful execution and to enhance and improve the existing infrastructure and services
• Accountable for the creation and maintenance of technical documentation (configuration baselines, standard operating procedures, network diagrams, etc.) used for continuous service improvement and service execution
• Interact with customer representatives to receive feedback, capture requirements and help in articulating solutions in customer request processes for their AV needs
• Manage the design and deployment of complex Audio Visual solutions across the different NATO networks
• Communicate vision, mission, requests, tasks clearly to the team members to ensure effective and efficient execution
• Perform team management tasks like performance review, time management and resource management
• Represent the team and communicate the team needs to the SAO, while also cascading the duties coming from the SAO and higher chain of command
• Mentor and guide the team members, while maintaining a good team morale, by equally and fairly distributing the workload and promoting a safe and trusted environment
• Perform team management tasks like performance review, time management and resource management